Rok Mobile Discontinue Distribution Channel

Rok Mobile Discontinue Distribution Channel

May 4, 2018

Dear Valued ROK Mobile Distribution Partner:

A few years ago, we launched ROK Mobile with a vision to change the landscape of prepaid wireless services by offering customers more than just wireless service. Since then, we have provided our Customers with affordable wireless plans that have included features such as music, telemedicine, pharmacy savings and roadside assistance on some of America’s best 4G LTE networks.

We’ve also built great partnerships with you, our valuable ROK Mobile Dealers, who have provided our collective Customers with the positive experiences they deserve.

As part of its evolving business strategy, ROK Mobile has decided to discontinue all new Customer activations in the indirect retail channel effective today. The ability to accept ROK Mobile payments (i.e. “top-ups,” “refills,” “replenishment,” etc.) will not be impacted and we will continue our residual compensation program for the full tenure of each Customer activated in your location(s).

ROK Mobile is still operational and providing services to our Customers including wireless and Life Services activations online at

In-store merchandising and collateral do not need to be returned to ROK Mobile.  We will be communicating a SIM buy-back plan with master agents and retail locations very soon.

We thank you for your continued partnership. If you have any questions, please contact your ROK Mobile representative or Dealer Support at (909) 597-7300.


The ROK Mobile Team

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